With a horrible headache, I dragged myself to Ellie's dance class. Knowing we had run out of milk, bread and fruit -- lunch packing essentials -- I drove my sluggish self over to Walmart to pick them up while she danced. Without a headache, I avoid Walmart. With a headache, it's on my list of things NOT to do! Since I wasn't near a grocery store, I ignored that list and opted for Walmart location convenience.
Of course, I ended up with the cart with a bum wheel. Thunka. Thunka. Thunka. I pushed that cart through the aisles, picking up the lunchtime necessities. Somehow, peppermint bark jumped into the basket. Really. I have no idea how it happened. *wink*
(Peppermint bark is my FAVORITE Christmas treat. Certainly, that little package just wanted to make me feel better. Right?)
I headed to the checkout, the Walmart experience I dread most. Grumpiness abounds in the Walmart checkout lines. Customers are rude. Some are down-right angry. Most of the time, store clerks are absent-minded, not interested in me, my groceries, or their job. Not that I blame them.... what a boring job. Swipe. Bag. Swipe. Bag. Cash or credit? Over and over. They stand on their feet for hours. AND they have to deal with each and every grumpy, angry customer who goes through the line.
Approaching the checkout area, I noticed that one lane was empty -- and open. The young lady working that register leaning on her counter talking to three teenagers beyond the next set of registers. I hesitated. Will she do her job? Or, will she keep yammering with the kids? That happens sometimes.
I decided to chance it.
As I placed the milk on the counter, she instantly turned her focus to me. "How are you?" Not thinking about social expectations, I replied, "I'm tired." Exhausted, really, but I didn't go that far.
Chipper, she asked, "Have you been Christmas shopping?"
"Yes."
She exclaimed, "I've met a lot of people who are tired today. It seems that Christmas shopping does that, but at least you're getting it done before Christmas Eve!"
My foggy, throbbing brain started firing. This isn't the typical Walmart experience. I honestly thought, "Pay attention, Karen. This is a special person." I pushed my focus to her instead of my headache.
She swiped the peppermint bark and placed it in a bag as she shared, "Oooooh, I love peppermint bark! Do you know you can make it yourself? It's so much better than this, and cheaper too." I looked directly into her face, and she animatedly explained how to make peppermint bark. She added that if I buy canisters from the dollar store, it makes a great gift. Cheap!
Everything bagged, I ran my credit card through the machine. It didn't read. GROAN! This frustrates me too. Usually, the churlish clerk barks at me to do it again. Not this girl. "Oh no. It didn't take your card the first time. Please swipe it again." As she smiled warmly.
I am in the presence of a human angel!
I swiped. Bubbly, she declared, "Oh good. It worked."
She handed me the receipt, looking directly at me with a warm smile spread across her face. "You have a great night."
Britt, I just did! Thanks.
Wednesday, November 30, 2011
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13 comments:
Lovely! Thank you, Lord, for people like Britt. Now ... where's the peppermint bark recipe?? I want it!
We had a very similar experience just last night! We were trying to avoid going to the store, but we needed cat food, so we trudged over to Walmart, expecting long lines, crowded aisles, and lots of grumpiness. We were exhausted and just didn't want to be there. There were no lines! None! There were Walmart associates walking around the store asking to assist us! When we were ready to check out, the lady nearly begged us to come down her aisle, then proceeded to chipperly tell us about all of the things in our cart that she was going to price match for us! We couldn't believe it. She was so kind and so patient! And she made mention of feeling sad sometimes when people forget the reason for the season, so I have a feeling I know exactly Who the source of her joy is. ;-)
It's Walmart clerk appreciation day!!! :)
Barb, I'll test the recipe and get back to you :) Pronto!
Becky, I sent an appreciation letter to this girl's Walmart store through the corporate website. Please consider doing the same. They NEVER hear about the good stuff!!
Merry CHRISTMAS!
I just LOVE when I receive great customer service from those human angels! It's so rare these days and it's so refreshing!!! Great post....I too wish to see that recipe!!!
-D-
Sounds like she deserves a gold star. I am sure she will be moving along to bigger better opportunities with all those customer service skills!
I'm not a big fan of Walmart, but Britt just made that store look so much better! :) Peppermint Bark is my favorite Christmas treat also!
Good Customer service is so hard to come by! I am glad you told them about her work. I make a point to thank and talk to managers about awesome service. One time a company said they give you a gift card for good comments
When we look and listen God often speaks through others when we least expect it.
I am so sorry that you usually have such a sad WalMart experience (although I totally know what you mean). Until we moved, I NEVER went to WM. I'd rather pay more and have a pleasant experience. BUT the one by our house is the exception! The cashiers are always pleasant (even on Black Friday).
On another note...did you get that recipe? Wanna share??? (wink)
Wow! You did meet a rare person indeed on that trip!
Glad to see you had a positive experience, when with a headache, the usual Walmart experience could have been sooo much worse.
And for the record, I love peppermint bark, too.
Love this story... I can't even count with one hand how many stories I could tell of even good customer service at Walmart. Sometimes, when your having a crummy day all you need is that 1 person to help you turn it around.
Found your blog on For the Love of blogs!
i'm so glad you had a good experience! here in my tiny town it seems to be a good experience every time we go - we seem among friends lol - but back home the walmarts were filled with rude nasty clerks and customers!
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